Eternity Lifetime Warranty

We stand behind our products and fully warrant against defects in materials and workmanship with a lifetime guarantee. What else should you expect from a brand called Eternity?

If your Product fails due to a manufacturing defect, you may return it to us for inspection. If you are located in the United States, we will provide a shipping label for you at no charge. 

Each Product is warranted to be free from defects in workmanship and materials at the time of delivery for the duration of the Product's useful life. This warranty is limited to the replacement of the Product. Under no circumstances do we grant any refunds after the 90-day return period defined in our Returns and Exchanges Policy.

Upon inspection, if we determine your merchandise is defective due to a manufacturing defect, we will repair or replace the item at no cost to you. If a repair or replacement is unavailable, we offer a store credit for the original retail value of the defective Product. 

This warranty covers only original, unaltered, and unmodified items purchased directly from Eternity and only covers the original purchaser or recipient for the product's expected lifetime.

A Warranty claim must be paired to an order in our system using at least two of the following criteria: Order Number, Email Address, Recipient, and/or Purchase Name. The returned item must match the ordered item to be eligible for a Warranty claim.

Most of our products are designed to be durable and strong. Still, they are not impervious to normal wear, activities, or trauma, especially with apparel, jewelry, cuffs, and bracelets since these items are subjected to considerable activity and surface contact. This is considered normal wear under the terms of our Warranty. 

This Warranty does not cover size changes due to weight loss/gain, scratches or damage incurred due to abuse or negligence, excessive force, surface wear due to an attached accessory, natural breakdown of finishes and materials over time, normal wear of fasteners and threaded holes, abnormal environmental conditions, exposure to harsh chemicals, water damage, improper care, or product loss including theft. Accidental damage is not covered. 

Coated and plated items that have been engraved are not covered under this warranty for chipping or delamination. 

Slight irregularities and variations in craftsmanship and the natural characteristics of materials can be unique and individual to each item. These characteristics are considered part of the item's character and are not considered a defect.

If we determine our Warranty does not cover your item, we will notify you with available options and/or return your item to you at our expense.

We reserve the right to void this Warranty if the rights granted under this warranty are abused or a false claim of defect is made, whether confirmed, probable, or otherwise suspected; We also reserve the right to void this warranty for violation of our goodwill, including misrepresentation of delivery, chargeback of payment, or any other act we interpret as an abuse of our goodwill.

EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE (I) EACH ITEM IS PURCHASED “AS-IS”; (II) YOUR PURCHASE IS AT YOUR SOLE RISK; AND (III) WE EXPRESSLY DISCLAIM ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT FOR THE WARRANTY SET FORTH ABOVE.

In no case is any member, manager, employee, contractor, agent, distributor, supplier any other person actually or purporting to represent our products, by word or action, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your ownership, wear or use of any product purchased from us, or for any other claim related in any way to your purchase of any product, including any claim for personal injury or death.

For Warranty evaluation, please contact us to initiate a Warranty claim.